To access different sections of our new site, please click the appropriate link below.
Training Courses - General Information
Training Policies and Registration
Classroom Training Calendar
Online Training Calendar
Classroom New User Essentials Agenda (PDF)
Online/Video Course Descriptions (PDF)
Course Recommendations Based on Responsibilities (PDF)
Online TrainingCustomers with a current H.E.L.P, Gold, or Platinum Training Contract have access to the Live Online Training sessions and the Recorded Learning Videos .
Live Online Training
·These are live webinar sessions covering the specified module or topic on a specific day and time.
·Attendees will have the opportunity to ask applicable questions during the session.
·To register, send an email to firstname.lastname@example.org.
Recorded Learning Videos
We now have Learning Videos recorded and available online in the Resource Center.
·A list of the Learning Videos with their locations is below the Live Online Training Calendar.
·These can be viewed on your own time.
·Requires Adobe Flash Player.
·No need to register, just login to the Resource Center.
Live Online Training Calendar
|H.E.L.P.||Auto Invoicing (Sales and Service)||12/3/2013||4:00 PM||EST|
|H.E.L.P.||Remote Tech - Technicians||12/5/2013||4:00 PM||EST|
|H.E.L.P.||Remote Service Managers||12/10/2013||11:00 AM||EST|
|H.E.L.P.||Accounts Payable||12/11/2013||11:00 AM||EST|
|H.E.L.P.||Document Queuing||12/12/2013||4:00 PM||EST|
|H.E.L.P.||Conversion Prep - List and Code Basics (1 1/2 hr course)||12/13/2013||1:00 PM||EST|
|H.E.L.P.||Contract Administration||12/17/2013||11:00 AM||EST|
|H.E.L.P.||Remote Tech - Administrator||12/18/2013||11:00 AM||EST|
|H.E.L.P.||Accounts Receivable||12/18/2013||4:00 PM||EST|
|H.E.L.P.||Inventory Management||12/19/2013||4:00 PM||EST|
Recorded Learning Videos
To view the Learning Videos at your convenience, login to the Resource Center.
1. Click Login in the top right corner of our website.
2. Enter your username and password. It is the same for everyone in your company.
3. Find the Learning Videos section on the left of the Resource Center homepage.
·Click the Learning Videos subsection to view directions and any of our free videos.
·Click the Hosted subsection ONLY if you are a hosted customer.
·Click the H.E.L.P subsection to view our learning videos covered under our training contracts.
·These videos are organized by module. There are 12 main sections (listed below).
Note: The non-bolded subsections are clickable links to the applicable videos.
Organization of H.E.L.P Learning Videos
The learning videos are organized by module and then further by subsection depending on the videos available. The main sections are listed below.
Note: Once you are logged into the Resource Center, make note of the version in the subsection names.
Note: Adobe Flash is required to view the videos.