Training Resources
To access different sections of our new site, please click the appropriate link below.

Training Courses
Training Policies and Registration
Classroom Training Calendar
Online Training Calendar
New User Essentials Agenda
Online Course Descriptions

Online Training Calendar

Live Online Training
There are three types of live online courses through Digital Gateway. Each of our monthly calendars can potentially have all three types of sessions.
    ·8.0 Feature Reviews - With the anticipation for our release of 8.0 session will be held review the new features in 8.0. This will not be a full
      training on how they work, but an overview of the features. These are free to all customers, so please register by clicking the link corresponding
      with the session you would like to attend.
    ·Live Training Sessions - These sessions will follow our earlier training layout. Training of the specified module or topic, with the opportunity to
      ask applicable questions throughout the session.
    ·Live Q & A Sessions - See the section below, New Online Question & Answer Training Format, for information on these sessions.

Recorded Learning Videos
We now have Learning Videos recorded and available online in the Resource Center.
    ·A list of the Learning Videos with their locations is below the Live Online Training Calendars.
    ·These can be viewed on your own time.
    ·The Learning Videos should be used alongside the Live Q & A sessions. See the section below, New Online Question & Answer Training Format.


NEW ONLINE QUESTION & ANSWER TRAINING FORMAT
Step 1: All of our webinars are now recorded and in the Resource Center. We invite you to login and watch them online at your convenience.
    · The locations of the videos are below the Live Q & A Session schedules.

Step 2: While watching the training videos make note of your questions.

Step 3: Register for the appropriate Live Q & A Session that your questions apply.
    · The Live Q & A Session schedule is below.
    · To register, send an email to train@digitalgateway.com, with your questions included.
    · We ask that you submit your questions at the time of registration. Your questions are not required to be directly from a video, but must
        fall under the umbrella of the module(s) covered in the Q & A session.
    · Reminder: Registration requests should be submitted at least 24 hours before course start time!

Step 4: Attend the Q & A Session that you registered for and receive answers to your submitted questions. If you have additional questions during the live session, feel free to ask them.


Note:Customers with a current H.E.L.P, Gold, or Platinum Training Contract have access to any of the Live Q & A and Training Sessions. Your Learning Plan (Training Contract) will give you access to the covered videos.
January 2012
Free 8.0 Feature Review -- Register Here 1/4/2012 11:00 AM EST
H.E.L.P. Inventory Logistics Console - Live Training 1/5/2012 11:00 AM EST
H.E.L.P. Contract and Meter Basics - Live Training 1/10/2012 4:00 PM EST
H.E.L.P. Accounting - Live Q&A 1/11/2012 4:00 PM EST
H.E.L.P. Administration - Live Q&A 1/12/2012 11:00 AM EST
H.E.L.P. Service Contract & Dispatch - Live Q&A 1/18/2012 11:00 AM EST
H.E.L.P. Advanced Contracts - Live Training 1/18/2012 4:00 PM EST
H.E.L.P. Add-On Products - Live Q&A 1/19/2012 4:00 PM EST
H.E.L.P. Inventory, Purchasing, & Sales - Live Q&A 1/26/2012 11:00 AM EST
Free 8.0 Feature Review -- Register Here 1/31/2012 11:30 AM EST
February 2012
H.E.L.P. Inventory Logistics Console - Live Training 2/1/2012 4:00 PM EST
H.E.L.P. Accounts Receivable - Live Training 2/7/2012 11:30 AM EST
Free 8.0 Feature Review -- Register Here 2/8/2012 11:00 AM EST
H.E.L.P. Cashbook Basics - Live Training 2/8/2012 4:00 PM EST
H.E.L.P. Accounting - Live Q&A 2/9/2012 11:00 AM EST
H.E.L.P. Inventory, Purchasing, & Sales - Live Q&A 2/14/2012 11:30 AM EST
H.E.L.P. Add-On Products - Live Q&A 2/15/2012 11:00 AM EST
H.E.L.P. Service Contract & Dispatch - Live Q&A 2/15/2012 4:00 PM EST
H.E.L.P. Digital Quote Manager - Live Q&A 2/16/2012 4:00 PM EST
H.E.L.P. Accounts Receivable - Live Training 2/21/2012 11:30 AM EST
H.E.L.P. Contract and Meter Basics - Live Training 2/21/2012 4:00 PM EST
H.E.L.P. Cashbook Basics - Live Training 2/22/2012 4:00 PM EST
H.E.L.P. Administration - Live Q&A 2/23/2012 11:00 AM EST
H.E.L.P. Advanced Contracts - Live Training 2/28/2012 11:30 AM EST
March 2012
Free 8.0 Feature Review -- Register Here 3/6/2012 4:00 PM EST
April 2012
Free 8.0 Feature Review -- Register Here 4/10/2012 11:30 AM EDT
May 2012
Free 8.0 Feature Review -- Register Here 5/3/2012 11:00 AM EDT

Learning Videos & Locations (Organized by corresponding Live Q & A Session)

The locations below assume you are already logged into the Resource Center. There is a Learning Videos section on the left of the Resource Center homepage. The first section listed below is under that main Learning Videos section.

Note: For directions on watching the videos, click the Learning Videos subsection in the Resource Center.
Accounting - Videos for Q & A                                           Location (once logged into the Resource Center)
Accounting Administration H.E.L.P | Accounting | Live Webinar Recordings
Accounts Payable Basics H.E.L.P | Accounting | Live Webinar Recordings
Accounts Receivable H.E.L.P | Accounting | Live Webinar Recordings
Accounts Receivable - Segmented H.E.L.P | Accounting | Accounts Receivable (Segmented Videos)
Cashbook H.E.L.P | Accounting | Live Webinar Recordings
Deferred Contract Revenue H.E.L.P | Accounting | Live Webinar Recordings
Fixed Asset Tracking H.E.L.P | Accounting | Live Webinar Recordings
Monthly Closing Procedures H.E.L.P | Accounting | Live Webinar Recordings
Optimization Modeling H.E.L.P | Accounting | Live Webinar Recordings
Popular Customer Care Calls H.E.L.P | Accounting | Live Webinar Recordings
Add-On Products - Videos for Q & A                                 Location (once logged into the Resource Center)
Auto Invoicing Sales & Service H.E.L.P | Add-On Products | e-agent
Contract Import Utility *Soon to be Released* H.E.L.P | Add-On Products | Import Tools and Utilities
DTF Basics H.E.L.P | Add-On Products | Digital Task Force
DTF Queries H.E.L.P | Add-On Products | Digital Task Force
DTF Events H.E.L.P | Add-On Products | Digital Task Force
DTF Event Subscriber & Crystal H.E.L.P | Add-On Products | Digital Task Force
e-automate Commissions Configuration H.E.L.P | Add-On Products| e-automate Commissions
e-automate Commissions Reviewing H.E.L.P | Add-On Products| e-automate Commissions
e-info Configuration H.E.L.P | Add-On Products | e-info
e-views to DTF H.E.L.P | Add-On Products | Digital Task Force (new series)
Building DTFs from Scratch Pending Video Recording
Meter Request Agent H.E.L.P | Add-On Products | e-agent
Remote Tech for Administrators H.E.L.P | Add-On Products | Tech-Anyware's Remote Tech
Remote Tech for Technicians H.E.L.P | Add-On Products | Tech-Anyware's Remote Tech
Administration - Videos for Q & A                                     Location (once logged into the Resource Center)
Accounting Administration H.E.L.P | Administration | e-automate
Contract Administration H.E.L.P | Administration | e-automate
Document Queuing H.E.L.P | Administration | e-agent
e-admin H.E.L.P | Administration | e-admin
e-automate Feature Administration H.E.L.P | Administration | e-automate
e-views H.E.L.P | Administration | e-automate
Equipment History Tracking H.E.L.P | Administration | e-automate
Inventory & Purchasing Administration H.E.L.P | Administration | e-automate
List and Code Review H.E.L.P | Administration | e-automate
Sales Administration H.E.L.P | Administration | e-automate
Service Administration H.E.L.P | Administration | e-automate
e-automate Help (STEPS) H.E.L.P | Administration | e-automate OR Learning Videos | Bottom of Page
Using Spreadsheet Utilities H.E.L.P | Administration | Import Tools and Utilities
Digital Quote Manager - Videos for Q & A                         Location (once logged into the Resource Center)
DQM Admin H.E.L.P | Digital Quote Manager | Digital Quote Manager
DQM Bookmarks and Templates H.E.L.P | Digital Quote Manager | Digital Quote Manager
DQM Client H.E.L.P | Digital Quote Manager | Digital Quote Manager
DQM Pricing Setup H.E.L.P | Digital Quote Manager | Digital Quote Manager
Inventory, Purchasing, and Sales - Videos for Q & A       Location (once logged into the Resource Center)
Inventory & Purchasing Administration H.E.L.P | Inventory & Purchasing | Live Webinar Recordings
Inventory Logistics Console H.E.L.P | Inventory & Purchasing | Live Webinar Recordings
Inventory Logistics Console - Segmented H.E.L.P | Inventory & Purchasing | Inventory Logistics Console (Segmented Videos)
Inventory Management H.E.L.P | Inventory & Purchasing | Live Webinar Recordings
Physical Inventory H.E.L.P | Inventory & Purchasing | Live Webinar Recordings
Popular Customer Care Calls H.E.L.P | Inventory & Purchasing | Live Webinar Recordings
RMAs/RTVs H.E.L.P | Sales | Live Webinar Recordings
Sales Administration H.E.L.P | Sales | Live Webinar Recordings
Service Contracts and Dispatch - Videos for Q & A           Location (once logged into the Resource Center)
Advanced Contracts H.E.L.P | Service Contracts | Live Webinar Recordings
Advanced Contracts - Segmented H.E.L.P | Service Contracts | Advanced Contracts (Segmented Videos)
Contract Administration H.E.L.P | Service Contracts | Live Webinar Recordings
Contract & Meter Basics H.E.L.P | Service Contracts | Live Webinar Recordings
Contract & Meter Basics - Segmented H.E.L.P | Service Contracts | Contract & Meter Basics (Segmented Videos)
Contract Import Utility *Soon to be Released* H.E.L.P | Service Contracts | Import Tools and Utilities
Dispatch Console H.E.L.P | Service Dispatch | Live Webinar Recordings
Dispatch Console - Segmented Videos H.E.L.P | Service Dispatch | Dispatch Console (Segmented Videos)
Equipment History Tracking H.E.L.P | Service Contracts/Service Dispatch | Live Webinar Recordings
Service Administration H.E.L.P | Service Contracts/Service Dispatch | Live Webinar Recordings

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