Online Training Calendar - Office Equipment Management Software - Service Management Software - Copier Dealer Software - e-automate Dealer Software - e-automate Training

Training Resources
To access different sections of our new site, please click the appropriate link below.

Training Courses - General Information
Training Policies and Registration
Classroom Training Calendar
Online Training Calendar

Classroom New User Essentials Agenda (PDF)
Online/Video Course Descriptions (PDF)
Training Course Guide (PDF)

Online Training

Customers with a current H.E.L.P, Gold, or Platinum Training Contract have access to the Live Online Training sessions and the Recorded Learning Videos .

Live Online Training
·These are live webinar sessions covering the specified module or topic on a specific day and time.
·Attendees will have the opportunity to ask applicable questions during the session.
·To register, send an email to eatrain@ecisolutions.com.

Recorded Learning Videos
We now have Learning Videos recorded and available online in the Resource Center.
    ·A list of the Learning Videos with their locations is below the Live Online Training Calendar.
    ·These can be viewed on your own time.
    ·Requires Adobe Flash Player.
    ·No need to register, just login to the Resource Center.

Live Online Training Calendar

April 2014
H.E.L.P. Learning to use the Sales Tax Utility 4/1/2014 4:00 PM EDT
H.E.L.P. Conversion Prep - Lists and Codes (about 1.5 hour session) 4/4/2014 1:00 PM EDT
H.E.L.P. Remote Tech - Technicians 4/8/2014 4:00 PM EDT
H.E.L.P. Contract Creation & Billing - Deposit Based 4/9/2014 11:00 AM EDT
H.E.L.P. Document Queuing 4/10/2014 11:00 AM EDT
H.E.L.P. Deferred Contract Revenue 4/15/2014 4:00 PM EDT
H.E.L.P. Contract Creation & Billing - Equipment Level Base, Contract Level Base, CPC 4/16/2014 11:00 AM EDT
H.E.L.P. Remote Tech - Administration 4/16/2014 4:00 PM EDT
H.E.L.P. Service Administration 4/17/2014 11:00 AM EDT
H.E.L.P. Remote Service Manager 4/17/2014 4:00 PM EDT
H.E.L.P. Conversion Prep - Lists and Codes (about 1.5 hour session) 4/18/2014 1:00 PM EDT
H.E.L.P. Contract Creation & Billing - Meter Group Base, Expire by Click 4/22/2014 11:00 AM EDT
H.E.L.P. Sales Administration 4/23/2014 11:00 AM EDT
H.E.L.P. Accounts Receivable 4/23/2014 4:00 PM EDT
H.E.L.P. Optimization Modeling 4/24/2014 11:00 AM EDT
H.E.L.P. Cashbook 4/24/2014 4:00 PM EDT
H.E.L.P. Conversion Prep - Test Database Process 4/25/2014 11:00 AM EDT
H.E.L.P. Dispatch Console 4/29/2014 11:00 AM EDT
H.E.L.P. Using the Budget Utility 4/29/2014 4:00 PM EDT
H.E.L.P. Conversion Prep - What to Expect at Go Live 4/30/2014 11:00 AM EDT
H.E.L.P. Equipment History Tracking 4/30/2014 4:00 PM EDT
May 2014
H.E.L.P. Using the Sales Tax Utility 5/1/2014 4:00 PM EDT
H.E.L.P. Conversion Prep - Lists and Codes (about 1.5 hour session) 5/2/2014 1:00 PM EDT
H.E.L.P. Contract Creation & Billing - Equipment Level Base, Contract Level Base, CPC 5/6/2014 4:00 PM EDT
H.E.L.P. Credit Card Processing 5/7/2014 11:00 AM EDT
H.E.L.P. Remote Tech - Administration 5/8/2014 11:00 AM EDT
H.E.L.P. Remote Service Manager 5/13/2014 11:00 AM EDT
H.E.L.P. Contract Creation & Billing - Meter Group Base, Expire by Click 5/13/2014 4:00 PM EDT
H.E.L.P. Using the Budget Utility 5/14/2014 11:00 AM EDT
H.E.L.P. Using the Sales Tax Utility 5/15/2014 11:00 AM EDT
H.E.L.P. Inventory Logistics Console 5/15/2014 4:00 PM EDT
H.E.L.P. Conversion Prep - Lists and Codes (about 1.5 hour session) 5/16/2014 1:00 PM EDT
H.E.L.P. Accounts Receivable 5/20/2014 11:00 AM EDT
H.E.L.P. Remote Tech - Technicians 5/20/2014 4:00 PM EDT
H.E.L.P. Cashbook 5/21/2014 11:00 AM EDT
H.E.L.P. Contract Import Utility 5/22/2014 11:00 AM EDT
H.E.L.P. Contract Administration 5/22/2014 4:00 PM EDT
H.E.L.P. Performing Physical Inventory 5/28/2014 11:00 AM EDT
H.E.L.P. Monthly Closing Procedures 5/28/2014 4:00 PM EDT
H.E.L.P. Contract Creation & Billing - Deposit Based 5/29/2014 11:00 AM EDT
H.E.L.P. Accounts Payable 5/29/2014 4:00 PM EDT
H.E.L.P. Conversion Prep - Test Database Process 5/30/2014 11:00 AM EDT
H.E.L.P. Conversion Prep - Lists and Codes (about 1.5 hour session) 5/30/2014 1:00 PM EDT
June 2014
H.E.L.P. Conversion Prep - What to Expect at Go Live 6/2/2014 11:00 AM EDT
H.E.L.P. Conversion Prep - Lists and Codes (about 1.5 hour session) 6/13/2014 1:00 PM EDT
H.E.L.P. Conversion Prep - Test Database Process 6/27/2014 11:00 AM EDT
H.E.L.P. Conversion Prep - Lists and Codes (about 1.5 hour session) 6/27/2014 1:00 PM EDT
H.E.L.P. Conversion Prep - What to Expect at Go Live 6/30/2014 11:00 AM EDT

Recorded Learning Videos

To view the Learning Videos at your convenience, login to the Resource Center.

1. Click Login in the top right corner of our website.
2. Enter your username and password. It is the same for everyone in your company.
3. Find the Learning Videos section on the left of the Resource Center homepage.
    ·Click the Learning Videos subsection to view directions and any of our free videos.
    ·Click the Hosted subsection ONLY if you are a hosted customer.
    ·Click the H.E.L.P subsection to view our learning videos covered under our training contracts.
        ·These videos are organized by module. There are 12 main sections (listed below).
          Note: The non-bolded subsections are clickable links to the applicable videos.

Organization of H.E.L.P Learning Videos
The learning videos are organized by level and then by module. The H.E.L.P section of learning videos will mirror the Training Course Guide (pdf) that can be found above.

Note: Adobe Flash is required to view the videos.


Online Training Calendar - Office Equipment Management Software - Service Management Software - Copier Dealer Software - e-automate Dealer Software - e-automate Training

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