Online Training Calendar - Office Equipment Management Software - Service Management Software - Copier Dealer Software - e-automate Dealer Software - e-automate Training

Training Resources
To access different sections of our new site, please click the appropriate link below.

Training Courses - General Information
Training Policies and Registration
Classroom Training Calendar
Online Training Calendar

Classroom New User Essentials Agenda (PDF)
Online/Video Course Descriptions (PDF)
Course Recommendations Based on Responsibilities (PDF)

Online Training

Customers with a current H.E.L.P, Gold, or Platinum Training Contract have access to the Live Online Training sessions and the Recorded Learning Videos .

Live Online Training
·These are live webinar sessions covering the specified module or topic on a specific day and time.
·Attendees will have the opportunity to ask applicable questions during the session.
·To register, send an email to train@digitalgateway.com.

Recorded Learning Videos
We now have Learning Videos recorded and available online in the Resource Center.
    ·A list of the Learning Videos with their locations is below the Live Online Training Calendar.
    ·These can be viewed on your own time.
    ·Requires Adobe Flash Player.
    ·No need to register, just login to the Resource Center.

Live Online Training Calendar

May 2013
H.E.L.P. What's New in 8.1 5/2/2013 11:00 AM EDT
H.E.L.P. 8.0 Contract Administration 5/7/2013 11:00 AM EDT
H.E.L.P. 8.0 Deferred Contract Revenue 5/9/2013 4:00 PM EDT
H.E.L.P. 8.0 Document Queuing 5/23/2013 11:00 AM EDT
H.E.L.P. 8.0 Accounts Payable 5/28/2013 4:00 PM EDT
H.E.L.P. 8.0 Inventory & Purchasing Administration 5/29/2013 11:00 AM EDT
H.E.L.P. 8.0 RMA/RTV 5/29/2013 4:00 PM EDT
H.E.L.P. 8.0 Sales Administration 5/30/2013 11:00 AM EDT
H.E.L.P. 8.0 Cashbook 5/30/2013 4:00 PM EDT
June 2013
H.E.L.P. What's New in 8.1 6/5/2013 4:00 PM EDT
H.E.L.P. Accounts Receivable 6/11/2013 4:00 PM EDT
H.E.L.P. Dealer Gateway (Ricoh) 6/12/2013 11:00 AM EDT
H.E.L.P. Cashbook Basics 6/13/2013 4:00 PM EDT
H.E.L.P. e-views 6/19/2013 11:00 AM EDT
H.E.L.P. Physical Inventory 6/20/2013 11:00 AM EDT
H.E.L.P. Dealer Gateway (Ricoh) 6/25/2013 4:00 PM EDT
July 2013
H.E.L.P. What's New in 8.1 7/2/2013 4:00 PM EDT
H.E.L.P. Dealer Gateway (Ricoh) 7/18/2013 11:00 AM EDT
H.E.L.P. Dealer Gateway (Ricoh) 7/30/2013 4:00 PM EDT
August 2013
H.E.L.P. What's New in 8.1 8/7/2013 11:00 AM EDT

Recorded Learning Videos

To view the Learning Videos at your convenience, login to the Resource Center.

1. Click Login in the top right corner of our website.
2. Enter your username and password. It is the same for everyone in your company.
3. Find the Learning Videos section on the left of the Resource Center homepage.
    ·Click the Learning Videos subsection to view directions and any of our free videos.
    ·Click the Hosted subsection ONLY if you are a hosted customer.
    ·Click the H.E.L.P subsection to view our learning videos covered under our training contracts.
        ·These videos are organized by module. There are 12 main sections (listed below).
          Note: The non-bolded subsections are clickable links to the applicable videos.

Organization of H.E.L.P Learning Videos
The learning videos are organized by module and then further by subsection depending on the videos available. The main sections are listed below.
Note: Once you are logged into the Resource Center, make note of the version in the subsection names.

   ·01 What's New in 8.0    ·04 Equipment    ·07 Purchasing    ·10 e-views
   ·02 Administration    ·05 Service Contracts    ·08 Sales    ·11 Digital Quote Manager
   ·03 Accounting    ·06 Inventory    ·09 Service Dispatch    ·12 Add-On Products

Note: Adobe Flash is required to view the videos.


Online Training Calendar - Office Equipment Management Software - Service Management Software - Copier Dealer Software - e-automate Dealer Software - e-automate Training

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