Training Resources
To access different sections of our new site, please click the appropriate link below.
Training Courses
Training Policies and Registration
Classroom Training Calendar
Online Training Calendar
New User Essentials Agenda
Online Course Descriptions
Online Training Calendar
Live Online TrainingThere are three types of live online courses through Digital Gateway. Each of our monthly calendars can potentially have all three types of sessions.
    ·8.0 Feature Reviews - With the anticipation for our release of 8.0 session will be held review the new features in 8.0. This will not be a full
      training on how they work, but an overview of the features. These are free to all customers, so please register by clicking the link corresponding
      with the session you would like to attend.
    ·Live Training Sessions - These sessions will follow our earlier training layout. Training of the specified module or topic, with the opportunity to
      ask applicable questions throughout the session.
    ·Live Q & A Sessions - See the section below, New Online Question & Answer Training Format, for information on these sessions.
Recorded Learning Videos
We now have Learning Videos recorded and available online in the Resource Center.
    ·A list of the Learning Videos with their locations is below the Live Online Training Calendars.
    ·These can be viewed on your own time.
    ·The Learning Videos should be used alongside the Live Q & A sessions. See the section below, New Online Question & Answer Training Format.
NEW ONLINE QUESTION & ANSWER TRAINING FORMAT
Step 1: All of our webinars are now recorded and in the Resource Center. We invite you to login and watch them online at your convenience.
    · The locations of the videos are below the Live Q & A Session schedules.
Step 2: While watching the training videos make note of your questions.
Step 3: Register for the appropriate Live Q & A Session that your questions apply.
    · The Live Q & A Session schedule is below.
    · To register, send an email to train@digitalgateway.com, with your questions included.
    · We ask that you submit your questions at the time of registration. Your questions are not required to be directly from a video, but must
        fall under the umbrella of the module(s) covered in the Q & A session.
    · Reminder: Registration requests should be submitted at least 24 hours before course start time!
Step 4: Attend the Q & A Session that you registered for and receive answers to your submitted questions. If you have additional questions during the live session, feel free to ask them.
Note:Customers with a current H.E.L.P, Gold, or Platinum Training Contract have access to any of the Live Q & A and Training Sessions. Your Learning Plan (Training Contract) will give you access to the covered videos.
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January 2012
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| Free | 8.0 Feature Review -- Register Here | 1/4/2012 | 11:00 AM | EST |
| H.E.L.P. | Inventory Logistics Console - Live Training | 1/5/2012 | 11:00 AM | EST |
| H.E.L.P. | Contract and Meter Basics - Live Training | 1/10/2012 | 4:00 PM | EST |
| H.E.L.P. | Accounting - Live Q&A | 1/11/2012 | 4:00 PM | EST |
| H.E.L.P. | Administration - Live Q&A | 1/12/2012 | 11:00 AM | EST |
| H.E.L.P. | Service Contract & Dispatch - Live Q&A | 1/18/2012 | 11:00 AM | EST |
| H.E.L.P. | Advanced Contracts - Live Training | 1/18/2012 | 4:00 PM | EST |
| H.E.L.P. | Add-On Products - Live Q&A | 1/19/2012 | 4:00 PM | EST |
| H.E.L.P. | Inventory, Purchasing, & Sales - Live Q&A | 1/26/2012 | 11:00 AM | EST |
| Free | 8.0 Feature Review -- Register Here | 1/31/2012 | 11:30 AM | EST |
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February 2012
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| H.E.L.P. | Inventory Logistics Console - Live Training | 2/1/2012 | 4:00 PM | EST |
| H.E.L.P. | Accounts Receivable - Live Training | 2/7/2012 | 11:30 AM | EST |
| Free | 8.0 Feature Review -- Register Here | 2/8/2012 | 11:00 AM | EST |
| H.E.L.P. | Cashbook Basics - Live Training | 2/8/2012 | 4:00 PM | EST |
| H.E.L.P. | Accounting - Live Q&A | 2/9/2012 | 11:00 AM | EST |
| H.E.L.P. | Inventory, Purchasing, & Sales - Live Q&A | 2/14/2012 | 11:30 AM | EST |
| H.E.L.P. | Add-On Products - Live Q&A | 2/15/2012 | 11:00 AM | EST |
| H.E.L.P. | Service Contract & Dispatch - Live Q&A | 2/15/2012 | 4:00 PM | EST |
| H.E.L.P. | Digital Quote Manager - Live Q&A | 2/16/2012 | 4:00 PM | EST |
| H.E.L.P. | Accounts Receivable - Live Training | 2/21/2012 | 11:30 AM | EST |
| H.E.L.P. | Contract and Meter Basics - Live Training | 2/21/2012 | 4:00 PM | EST |
| H.E.L.P. | Cashbook Basics - Live Training | 2/22/2012 | 4:00 PM | EST |
| H.E.L.P. | Administration - Live Q&A | 2/23/2012 | 11:00 AM | EST |
| H.E.L.P. | Advanced Contracts - Live Training | 2/28/2012 | 11:30 AM | EST |
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March 2012
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| Free | 8.0 Feature Review -- Register Here | 3/6/2012 | 4:00 PM | EST |
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April 2012
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| Free | 8.0 Feature Review -- Register Here | 4/10/2012 | 11:30 AM | EDT |
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May 2012
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| Free | 8.0 Feature Review -- Register Here | 5/3/2012 | 11:00 AM | EDT |
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Learning Videos & Locations (Organized by corresponding Live Q & A Session)
The locations below assume you are already logged into the Resource Center. There is a Learning Videos section on the left of the Resource Center homepage. The first section listed below is under that main Learning Videos section. Note: For directions on watching the videos, click the Learning Videos subsection in the Resource Center. |
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Accounting - Videos for Q & A
                                         
Location (once logged into the Resource Center)
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| Accounting Administration | H.E.L.P | Accounting | Live Webinar Recordings | |||
| Accounts Payable Basics | H.E.L.P | Accounting | Live Webinar Recordings | |||
| Accounts Receivable | H.E.L.P | Accounting | Live Webinar Recordings | |||
| Accounts Receivable - Segmented | H.E.L.P | Accounting | Accounts Receivable (Segmented Videos) | |||
| Cashbook | H.E.L.P | Accounting | Live Webinar Recordings | |||
| Deferred Contract Revenue | H.E.L.P | Accounting | Live Webinar Recordings | |||
| Fixed Asset Tracking | H.E.L.P | Accounting | Live Webinar Recordings | |||
| Monthly Closing Procedures | H.E.L.P | Accounting | Live Webinar Recordings | |||
| Optimization Modeling | H.E.L.P | Accounting | Live Webinar Recordings | |||
| Popular Customer Care Calls | H.E.L.P | Accounting | Live Webinar Recordings | |||
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Add-On Products - Videos for Q & A
                               
Location (once logged into the Resource Center)
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| Auto Invoicing Sales & Service | H.E.L.P | Add-On Products | e-agent | |||
| Contract Import Utility *Soon to be Released* | H.E.L.P | Add-On Products | Import Tools and Utilities | |||
| DTF Basics | H.E.L.P | Add-On Products | Digital Task Force | |||
| DTF Queries | H.E.L.P | Add-On Products | Digital Task Force | |||
| DTF Events | H.E.L.P | Add-On Products | Digital Task Force | |||
| DTF Event Subscriber & Crystal | H.E.L.P | Add-On Products | Digital Task Force | |||
| e-automate Commissions Configuration | H.E.L.P | Add-On Products| e-automate Commissions | |||
| e-automate Commissions Reviewing | H.E.L.P | Add-On Products| e-automate Commissions | |||
| e-info Configuration | H.E.L.P | Add-On Products | e-info | |||
| e-views to DTF | H.E.L.P | Add-On Products | Digital Task Force (new series) | |||
| Building DTFs from Scratch | Pending Video Recording | |||
| Meter Request Agent | H.E.L.P | Add-On Products | e-agent | |||
| Remote Tech for Administrators | H.E.L.P | Add-On Products | Tech-Anyware's Remote Tech | |||
| Remote Tech for Technicians | H.E.L.P | Add-On Products | Tech-Anyware's Remote Tech | |||
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Administration - Videos for Q & A
                                   
Location (once logged into the Resource Center)
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| Accounting Administration | H.E.L.P | Administration | e-automate | |||
| Contract Administration | H.E.L.P | Administration | e-automate | |||
| Document Queuing | H.E.L.P | Administration | e-agent | |||
| e-admin | H.E.L.P | Administration | e-admin | |||
| e-automate Feature Administration | H.E.L.P | Administration | e-automate | |||
| e-views | H.E.L.P | Administration | e-automate | |||
| Equipment History Tracking | H.E.L.P | Administration | e-automate | |||
| Inventory & Purchasing Administration | H.E.L.P | Administration | e-automate | |||
| List and Code Review | H.E.L.P | Administration | e-automate | |||
| Sales Administration | H.E.L.P | Administration | e-automate | |||
| Service Administration | H.E.L.P | Administration | e-automate | |||
| e-automate Help (STEPS) | H.E.L.P | Administration | e-automate OR Learning Videos | Bottom of Page | |||
| Using Spreadsheet Utilities | H.E.L.P | Administration | Import Tools and Utilities | |||
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Digital Quote Manager - Videos for Q & A
                       
Location (once logged into the Resource Center)
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| DQM Admin | H.E.L.P | Digital Quote Manager | Digital Quote Manager | |||
| DQM Bookmarks and Templates | H.E.L.P | Digital Quote Manager | Digital Quote Manager | |||
| DQM Client | H.E.L.P | Digital Quote Manager | Digital Quote Manager | |||
| DQM Pricing Setup | H.E.L.P | Digital Quote Manager | Digital Quote Manager | |||
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Inventory, Purchasing, and Sales - Videos for Q & A
     
Location (once logged into the Resource Center)
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| Inventory & Purchasing Administration | H.E.L.P | Inventory & Purchasing | Live Webinar Recordings | |||
| Inventory Logistics Console | H.E.L.P | Inventory & Purchasing | Live Webinar Recordings | |||
| Inventory Logistics Console - Segmented | H.E.L.P | Inventory & Purchasing | Inventory Logistics Console (Segmented Videos) | |||
| Inventory Management | H.E.L.P | Inventory & Purchasing | Live Webinar Recordings | |||
| Physical Inventory | H.E.L.P | Inventory & Purchasing | Live Webinar Recordings | |||
| Popular Customer Care Calls | H.E.L.P | Inventory & Purchasing | Live Webinar Recordings | |||
| RMAs/RTVs | H.E.L.P | Sales | Live Webinar Recordings | |||
| Sales Administration | H.E.L.P | Sales | Live Webinar Recordings | |||
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Service Contracts and Dispatch - Videos for Q & A
         
Location (once logged into the Resource Center)
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| Advanced Contracts | H.E.L.P | Service Contracts | Live Webinar Recordings | |||
| Advanced Contracts - Segmented | H.E.L.P | Service Contracts | Advanced Contracts (Segmented Videos) | |||
| Contract Administration | H.E.L.P | Service Contracts | Live Webinar Recordings | |||
| Contract & Meter Basics | H.E.L.P | Service Contracts | Live Webinar Recordings | |||
| Contract & Meter Basics - Segmented | H.E.L.P | Service Contracts | Contract & Meter Basics (Segmented Videos) | |||
| Contract Import Utility *Soon to be Released* | H.E.L.P | Service Contracts | Import Tools and Utilities | |||
| Dispatch Console | H.E.L.P | Service Dispatch | Live Webinar Recordings | |||
| Dispatch Console - Segmented Videos | H.E.L.P | Service Dispatch | Dispatch Console (Segmented Videos) | |||
| Equipment History Tracking | H.E.L.P | Service Contracts/Service Dispatch | Live Webinar Recordings | |||
| Service Administration | H.E.L.P | Service Contracts/Service Dispatch | Live Webinar Recordings | |||