Training Policies & Registration
Academy Policies- Customers not on any Academy Training plans are required to have a credit card for web course registration and payment.
- All Gold course registrations require a credit card.
- Registered participants for Gold Academy courses that cancel within 21 days of the course start date are assessed a $300 cancellation fee per canceled participant.
- Registered participants for Gold Academy courses that do not show up for a class in which they are registered are assessed $300 per day their seat is not occupied.
- Digital Gateway Academy Instructors and Customer Care Representatives do not provide software or hardware assistance for personal laptops at training.
- Credit card payment required for all course payments.
- If fewer than two clients are signed up for the course on the Registration Deadline, Digital Gateway reserves the right to offer remote online training sessions in lieu of the on-site course.
Digital Gateway offers a variety of online and instructor led courses every month. See the Academy Training Calendars for instructor led courses. and the online courses. To register for a course, contact the Training Registrar at 866-DGateway (342.8392) option 3 or email train@digitalgateway.com.
- You can register for any Academy course by email if you have a credit card on file with Digital Gateway.
- Customers without credit cards on file are required to register by phone.
- Once registered for all courses, you will receive an email confirming your registrations, the course date, and time.
- Web course attendees receive an email the day before the course, outlining instructions for the conference call, course password, and course login.
- Instructor led course attendees, approximately one month prior to the course start date receive an email containing lodging suggestions, maps, and a course agenda.
- Platinum courses are scheduled via email.
Salt Lake City International (SLC) in Salt Lake City is the closest airport to our Provo, UT facility and Hartsfield-Jackson Atlanta International Airport (ATL) is the closest to the training facility in Duluth, GA.
