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Training Policies & Registration

Academy Policies
  • Customers not on any Academy Training plans are required to have a credit card for web course registration and payment.
  • All Gold course registrations require a credit card.
  • Registered participants for Gold Academy courses that cancel within 21 days of the course start date are assessed a $300 cancellation fee per canceled participant.
  • Registered participants for Gold Academy courses that do not show up for a class in which they are registered are assessed $300 per day their seat is not occupied.
  • Digital Gateway Academy Instructors and Customer Care Representatives do not provide software or hardware assistance for personal laptops at training.
  • Credit card payment required for all course payments.
  • If fewer than two clients are signed up for the course on the Registration Deadline, Digital Gateway reserves the right to offer remote online training sessions in lieu of the on-site course.
Academy Course Registration

Digital Gateway offers a variety of online and instructor led courses every month. See the Academy Training Calendars for instructor led courses. and the online courses. To register for a course, contact the Training Registrar at 866-DGateway (342.8392) option 3 or email train@digitalgateway.com.
  • You can register for any Academy course by email if you have a credit card on file with Digital Gateway.
  • Customers without credit cards on file are required to register by phone.
  • Once registered for all courses, you will receive an email confirming your registrations, the course date, and time.
  • Web course attendees receive an email the day before the course, outlining instructions for the conference call, course password, and course login.
  • Instructor led course attendees, approximately one month prior to the course start date receive an email containing lodging suggestions, maps, and a course agenda.
  • Platinum courses are scheduled via email.
If you would like to get a head start on your lodging accommodations for courses in Provo, Utah we recommend the Hampton Inn and Suites in Orem at 851 West 1250 South Orem, UT. For reservations, call (801) 426-8500. This hotel is reasonably close to our training facilities. Be sure to mention you are with Digital Gateway.

Salt Lake City International (SLC) in Salt Lake City is the closest airport to our Provo, UT facility and Hartsfield-Jackson Atlanta International Airport (ATL) is the closest to the training facility in Duluth, GA.