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We are pleased to report that our conversion from Caltype to e-automate went relatively smoothly. We have found e-automate to be very user-friendly, the CD training has been very good, the online help has been excellent, and the on-site trainer was very knowledgeable. We like the new reporting capabilities and we're confident our ROI will be significant.

David Akin
Quality Retail Systems





Optimize your field service force

Remote Tech is an add-on module for e-automate™ dealer management software. With it, your field service technicians are empowered with the ability to get information, manage service activities, and input data while out in the field using their laptop, palm®, windows mobile®, or blackberry® devices.

Information can be shared with the home office in real-time via the Internet or service calls can be handled offline and synchronized with the system later.

Technician call queue

Dispatch, arrival, record parts and meters, labor, odometer and notes.

Call history, including full details

Reschedule

Field Transfer for tech to tech part exchange

Inventory searches for part availability

Timecard entry

Integrated Mapping using mapquest mobile

Bluetooth barcode scanning for parts entry

Field Manager tools: - call list report with several filters - reassign calls