Testimonials

Steve Miller - Partner, Alexandria Business Machines
"Compared to OMD, e-automate was hands down a much easier conversion to do. We had been on OMD since 2001, and in the summer of 2008 we went live on e-automate. We decided to make this change because it was cost effective, more powerful with a sequel server, and e-automates invoicing was more effective. We could quickly enter in data and it didn't need to be in all caps. Since our go-live date, the biggest thing we had to worry about were the 2 hurricanes, Gustav and Ike, which passed through our area within 12 days of each other. e-automate helped to catch us up in contract billing and so much more. For any OMD customer on the fence about whether to convert of not, let me tell you it is the right decision. I wish we would have signed sooner!"

Dawna McCabe - Executive Vice President, Century United Companies, Inc.
"Century United Companies had been on OMD for over 20 years. Digital Gateway caught our attention because we had the need to update our reporting and processes to enable our company to move forward in our industry and to keep up with changing technologies. We were confident in their assurances that our special branching needs would be met before we signed. As with any new system conversion, change is difficult for everyone involved, but the DGI conversion team helped us make the transition to the new e-Automate way of thinking. The DGI conversion consultants were very committed to our company. During implementation, the consultants reviewed each module with all of our users and ensured us we were ready. On the first day we went live with e-Automate, the users had already been well trained and were fairly comfortable working with e-automate, which helped make our go-live a pretty smooth and fairly seamless transition. There has been, as expected, the normal system and process glitches, but we continue to contact the outstanding DGI customer care assistants who are extremely knowledgeable and very responsive to our needs. They always respond back to us very quickly to help get the issue resolved. Digital Gateway's e-Automate system has proven to be the right decision for our company."

Vicki Jennings - Director of Administration, DEX
"When I first heard of e-automate, I thought it was too good to be true. When DEX decided to make the change to e-automate, the biggest concern I had was how our organization was going to handle converting from OMD to e-automate. Now looking back, I had no need to worry, Digital Gateway's conversion team turned out to be fabulous! They were with us every step of the way providing the knowledge and expertise needed to help make the conversion a highly successful event which took a lot less time than we expected! On top of everything else, Digital Gateway was able to create a master database that feeds into all three of our companies greatly reducing the amount of duplicate work we used to have to do in OMD. DEX is now so much more efficient it's unbelievable, our 100 users are now happy and keep saying "e-automate is so much easier". I love their software, their company, and their people. Compared to OMD, Digital Gateway treated us like PEOPLE and not like a number or account. There was absolutely no comparison."

Carolyn Hackmann - IT Director, Business Consultant
"I've been with OMD since the beginning and have always supported them and their software for dealers, but it is difficult to watch OMD users continue to struggle when the software their using is out of date and out of touch with today's market place. That is the primary reason that I have recently resigned from the OMD User's Group Board. Although I still have clients using OMD, I encourage them when I can to give e-automate more than a look and consider converting. After having successfully taken some of my closest customers along the conversion process, I can now say with certainty that it is the right thing to do. The more I learn about the system, the more it becomes clear to me that it is far superior to OMD. The gap between the two systems will continue to widen in the future because the folks at DGI really listen to what their dealers need to be competitive in the marketplace. Transactions flow efficiently through e-automate and the same employee can handle more processes because of the ease of the software. I encourage anyone considering making the transition to do it and do it soon. You will be glad you did."

Kurt Beasley - Carolina Business Equipment
"It was time for an alternative. Carolina Business Equipment had been with OMD for 15 years and we were dealing with a lot of frustration. We felt like guinea pigs because OMD qould release new add-ons that weren't ready. E-automate had the service dispatching and inventory features our business desired and we were pleased with the enhancements they had made over the years. There was a lot to e-automate's system and we choose them over ECI2 / La Crosse. The conversion consultant assigned to our company was very thorough in collecting our data and making it workable in e-automate. If we had issues that could either be a part of the conversion or problems that our company needed to tweak, Digital Gateway's customer care quickly helped to resolve the issues. When they say something will work, it does. Since go-live, the final product has "exceeded our expectations."

Martina Koziak - Director of Finance and Administration, Page after Page
"In the beginning stages of our conversion process, I researched the kind of system and features we needed to have. From about 10 different companies, I immediately honed in on e-automate. It was heads and tails above any software I had seen before. This conversion has been a very big deal for our company, as we converted from a home grown proprietary system to a state of the art software package. Our success has been attributable to the preparation Digital Gateway implementation specialists have given us. e-automates has consolidated our billing and made things so much easier. Page after Page is a "Printer centric" Toner Service Company. We are a high volume low dollar business and generate about 600 invoices a week. With constant dispatching and handling lots of contracts each day, we needed software that could keep up with our needs. It fits our business model so well. I am confident that we made the right choice with choosing e-automate."

John Reilly Jr. - VP of IT, Caltronics Business Systems
"Caltronics Business Systems converted from OMD to e-Automate in September of 2006, and it was the best Information Technology decision we ever made. With OMD, we had a system where the only access to information was through a small, overworked IT department, who had to go through elaborate, time-consuming procedures to make any of the data available. With e-Automate, we have a well designed SQL Server database, combined with tools, like e-Views, that give our users direct, easy access to the information (with proper security rights) they need to do their jobs and make decisions. From Sales, Accounting, Inventory, Contracts, Service Management, etc. we have never looked back. We look forward to continuing our growth, supported by an information system that allows us to streamline our operations, and make informed business decisions."

Jennifer D. Mrozek, CPA - Chief Financial Officer, Marco, Inc.
"We are very pleased with our decision to convert to e-automate. It is superior to our legacy system in helping us manage our business. We believe it is the top ERP software solution for our industry on the market. The data conversion went very well. The Digital Gateway staff was dedicated to us during the entire process. We are fully utilizing their Remote Tech product to manage our techs in the field and we have already seen substantial savings in both time and money by using other features of the software. Going forward, Digital Gateway is committed to enhancing their product to make it an invaluable tool in managing Document Solution and IT organizations."

Mali Piotrowski - Inventory Control Specialist/Dispatch Supervisor, MSA, Inc.
"e-automate has taken several steps out of what used to be at best a difficult task. Getting an equipment order from inception to invoiced is virtually stress free and watching the document flow from a quote to a sales order to a PO to an invoice, has made billing equipment something to actually look forward to!"

Jeff Talley - Chief Financial Officer, The Pater Group
""In October, 2007 we completed the conversion of our operating companies and new acquisitions to e-automate. While our staff enjoys the ease of operation, reporting capabilities and efficiencies gained with the new software, my personal e-automate success is that I no longer have to hear "we cannot do that in OMD".

Brian Binstock - Director of IT, Toshiba
"In March, 2007 we decided to jump in with both feet and deploy Remote Tech. We rolled the product out to 125 technicians in 7 branches over a period of 2 weeks. We were pleasantly surprised by the results we saw from the dispatch as well as a increase first call completions. With the technicians no longer calling into or contacting dispatch regarding their whereabouts and of course enjoying some idle chit chat our dispatchers were freed up to perform more productive activities such as call clearing, order entry, meter entry, call diversion etc. We have since renamed our dispatch department customer service and reduced our head count in this department from 13 to 6 nationally."

Ron Taylor - Operations Manager, Office Interiors
"Of all the things we implemented with e-automate, Remote Tech probably delivered the biggest bang for the buck. At the time of conversion when we brought across over 400 service calls into e-automate, we were struggling with the timely closing of calls and had the typical challenges with technician trunk stock inventory accuracy. Our call center was handling in the neighborhood of 75,000 to 80,000 calls annually. Within 3 weeks of using Remote Tech, we had reduced our open call list by over 50% and since then have seen our open calls under 100 at times, we have reduced the amount of phone traffic in our call center by over 60%, seen technician inventory accuracy improve to close to 97% and have seen dramatic improvements in our response time reporting and call information quality. We have been extremely pleased with how the product in general and very delighted at how easy and quick it was to implement and begin enjoying immediate success."

Leigh Anne Corley - Assistant Controller, Image One Corp.
"Please forward my sincere gratitude to the developers and management of Digital Gateway. e-automate is AWESOME!! The new functionality has vastly improved my ability to provide accurate information to my sales representatives (Bulk Updates to clean up our data), reduced the time I spend closing the month (Contract Proposals and Recurring Journal Entries) and improved my ability to report accurately our revenues, liabilities and financial position (Contract Proposals & Metrics). It is incredibly comforting to know that I am working with a vendor that listens to their customers and makes enhancements based on their customer's needs."

Dee Palmer - Controller, Complete Business Systems of Colorado, Inc.
"Wow! Talk about a smooth conversion. We didn't miss a beat... Within four days it was business as usual. The impact that this software has had on us is astounding. This was truly a great business decision!"

Casey Cook - President/CEO, Addtronics Business Systems
"For those Cal type customers who have concerns on converting to E-Automate by Digital Gateway, I would like to set your mind at ease. The platinum implementation and training staff will do what ever it takes to make your organization successful. Addtronics Business Systems converted the first of December, 2005 and the conversion went extremely well. As expected we are continuing to learn the application and adjust the way we do business. We are very satisfied with the implementation and gradually developing confidence in our ability to operate E-Automate."

David Akin - Operations Manager, Quality Retail Systems
"We are pleased to report that our conversion from Caltype to E-Automate went relatively smoothly. We have found E-Automate to be very user-friendly, the CD training has been very good, the on-line help has been excellent, and the on-site trainer was very knowledgeable. We like the new reporting capabilities and we're confident our ROI will be significant."

Jamie Hoffman, CPA - Chief Financial Officer, Offix LC
"We selected Digital Gateway's E-automate product after careful consideration of many of its competitors. I truly believe that this software package is superior to the competition due to its ease of use and reporting capabilities. Further, we have been very satisfied with the migration and implementation support we have received from Digital Gateway from day one. We also have gained efficiencies in our administrative functions since switching to E-automate that have positively impacted our bottom line. I highly recommend that dealers consider partnering with Digital Gateway to successfully manage their businesses."

Jill Jurevich - CFO, Zoom Imaging Solutions, Inc.
"We are happy that we made the switch. From an accounting point of view, we now have a General Ledger system that is "accountant" friendly. The contracts operation appears that it will be a much smoother process. Our IT department is now assured that we will have stable data that is so important to our business. And, our users appreciate the windows look, feel, and use that they are accustomed to in other modern windows programs."

Joe Weis - President, Uinta Business Systems, Inc.
"Uinta Business Systems is a satisfied user of e-automate for both the Copier/Printer and IT/VAR divisions of our business. Digital Gateway's willingness to listen and innovate sets your company apart from others in your industry."

Terry Chapman - Owner, Business Electronics Plus
"e-automate is the best product on the market today. It's the easiet to learn and integrate into your business and it's built on the correct technology for the future."

Rick Stillwell - Owner, CardSmart Systems, Inc.
"We saw significant Improvement in manager our service business and our inventory when we implemented e-automate."

Scott Diamond - President, Mountainland Business Solutions
"With e-automate, I now know how profitable my service contracts are and how well my technicians are performing."

Hugo Garcia - Presiden, IntelaCard
"I now have access to critical business information that helps me run our businesses more efficiently."